Take the booking
Online intake captures what the workshop needs before the unit arrives.
Build / 20 — Product repair booking
Repair intake
without the phone stack..
Booking and job tracking for a product repair service centre — customer intake, status and a clearer workshop path.
Website + software / Booking / Operations- Built by
- The Code Bureau
- System
- Website + booking
- Coverage
- Intake → status → workshop queue
- Studio model
- Fixed scope. Fixed price.
01The system
Customers book.
The workshop stays organised.
Repair centres lose time when every job starts as a phone message and lives on paper.
Customers schedule repairs online and can follow progress. The team works from a queue instead of scattered notes, so intake and status stay attached to the job.
Customers book repairs online and follow progress. The team gets a workable queue instead of a stack of phone messages and paper notes.
02What the build covers
Track the job
Status updates give customers a path through the repair without constant calls.
Run the queue
The team sees workable jobs instead of reconstructing context from messages.
03Interface study
Booking and job tracking for a product repair service centre — customer intake, status updates and a clearer path through the workshop.
Need booking and tracking for a service centre that lives on the phone today?
A conversation, not a commitment
What’s getting
in your way?
The spreadsheet that’s holding everything together. The tool everyone works around. Let’s start there — with the person who would develop the software.
Talk about your projectYou talk to the person developing your software.